Have your say on DVA’s mental health and wellbeing services

30 January 2023

DVA is developing a future model of mental health and wellbeing service delivery to guide how we provide support to current and former Australian Defence Force (ADF) members and families. This will include:

  • Open Arms –Veterans & Families Counselling (Open Arms) services – including 24/7 telephone support, counselling (in-centre and outreach), group programs, care coordination, peer support, mental health and suicide prevention training, and online self-help resources.
  • DVA Coordinated Client Support Case Coordination– including Triage and Connect services; Wellbeing and Support Program (WASP); Case Management; Service Coordination / Family Support, Disability Support Pathway, and ADF Transition Support.
  • DVA On-base Advisory services
  • DVA Community Support Advisor services
  • DVA funded mental health and wellbeing support programs– including the Psychiatric Assistance Dogs Program, Men’s Health Peer Education Program, and Trauma Recovery Program.

To ensure Australian veterans and families have a voice in the development of the future model, we are conducting a survey, individual interviews, and co-design activities.

About the survey

The survey focusses specifically on the experiences of veterans and families who have used any of the services identified above.

We would also like to hear your ideas about improving DVA’s future mental health and wellbeing support services and service delivery.

Information provided via the survey will help us to better understand your service experiences to date, as well as how we can meet the future support needs of Australian veterans and families. We are also working closely with the DVA team planning to develop a new Defence and Veteran Mental Health and Wellbeing Strategy. Input from the survey will be shared with the team to inform the development of the Strategy in due course.

You will not be required to provide your name or any specific information that identifies you. We have tried to make the questions as general as possible to protect your privacy.

The survey will close at midnight AEDT on 28 February 2023

Who can participate?

We want to hear from you if you are aged 18 years or older, are currently using or have used any of the services listed above, and are from either or both the following groups:

  • current and former serving ADF memberswith any length and type of service, including Reservists with continuous full-time service or hazardous service; and
  • family members of living and deceased ADF veterans,including spouses/partners, ex-partners, widows/ers, adult children, parents, and siblings of current and former serving veterans.

How to participate

If you meet the eligibility criteria above, and are interested in participating in the survey, please click on the survey link below.

Other ways to contribute

If you have links to the veteran community but have not used the services listed above, or do not want to complete the survey, you are welcome to register your interest in the Review Program via this Latest News story.

We will only use the contact details you provide to inform you about program updates and future opportunities to contribute to the development of the new service delivery model. All information you provide will be stored securely and confidentially. If, after registering, you do not wish to be contacted by the department regarding program updates and future opportunities, please let us know via the email address below.

Information about the process to register your interest in being interviewed about your service experiences is provided at the end of the survey.

Questions and feedback

If you have questions about the survey or eligibility criteria, or would like to provide feedback, please email [email protected]

Proceed to Survey


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