DVA – MyAccount is being closed
We’re making changes that will give you and all veterans a better, more accessible experience online.
MyAccount will be turned off on 10 December 2021 and MyService will be the one-stop access point to all your DVA online services. As part of the transition to MyService, DVA reviewed which features to transition to the newer platform and which services not to transition to MyService. Some features will not be available in MyService, for more information see the below factsheet which is also available on the MyService website (dva.gov.au/myservice).
Why is MyAccount closing?
MyService has been designed to improve access to DVA online services for all DVA clients. It has been designed, developed and tested with veterans for use on multiple devices and browsers, including mobile phones and tablets, which MyAccount was not.
This means you can access DVA online services on your preferred device wherever you have an internet connection.
When MyAccount closes, you’ll be able to access our online services faster with fewer clicks, and go straight to MyService.
Do I need to do anything before MyAccount closes?
If you have correspondence in your MyAccount inbox that you’d like to keep, you’ll need to save it. We have posted instructions to help you do this on the MyService website (dva.gov.au/myservice).
If you haven’t logged into MyService for a while, take some time to login and look around. MyService is available through myGov.
Where will my letters be sent when MyAccount is closed?
We’re working on making changes so you can receive DVA correspondence in your myGov inbox in the near future. When MyAccount is turned off, your MyAccount inbox will no longer be accessible. Until they’re available in your myGov inbox, the letters you currently receive in your MyAccount inbox will be sent to you via Australia Post.
We’re here to help
If you have questions about this change, contact us on 1800 VETERAN (1800 838 372) for help and advice.